FAQ

1. What is your return policy?
ANSWER: All custom-made and personalized items are non-refundable.
Other items are refundable within 14 days of ship date undamaged and in the
original packaging. Customer is responsible for return shipping and handling.

2. Why is there a $119 non-refundable deposit for Doodles to Jewels orders? 
ANSWER: The deposit is the fee to create a sketch and 3D design of your doodle, drawing, love note or idea. If you forgot to pay your deposit click here to continue payment of your deposit. 

3. What is a resin?
ANSWER: Below is an example of a wax resin sample of your custom art to review and approve.

4. What is a 3D render?
ANSWER: Below is an example of a 3D render of your custom art.

5. How Doodles to Jewels process work? 
ANSWER: Please refer to the three simple steps at the Doodles to Jewels page. 
You can choose the type of jewelry you want to transform your doodle into: ring, pendant, necklace, earrings, key chain etc. 

6. What kind of metals can I choose from? 
ANSWER: Gold - 10K,14K,18K available in yellow, white and rose gold an Sterling Silver.

7. What type of jewelry can I customize? 
ANSWER: You can choose from a bracelet, ring, necklace and earrings. 

8. What do I do after I submit my Doodles to Jewels submission?
ANSWER: Upon submission, you'll receive an email with additional instructions, reminders, and next steps. You will also need to submit a nonrefundable deposit of $119. We cannot proceed until a deposit has been secured. 

9. What happens after I've approved the quote?
ANSWER: Once you have approved the quote we will begin production and your one-of a-kind jewelry will be shipped to you within 10 -14 business days.

10. What if I don't know my ring size? 
ANSWER: Send us an e-mail at info@doodlesandjewels.com with the title "Ring Sizer" and provide us your name and address and we will send you a complimentary ring sizer via USPS.