1. What is your return policy?
ANSWER: All custom-made and personalized items are non-refundable.
Other items are refundable within 14 days of ship date undamaged and in the
original packaging. Customer is responsible for return shipping and handling.
2. Why is there a $119 non-refundable deposit for Doodles to Jewels orders?
ANSWER: The deposit is the fee to create a sketch and 3D design of your doodle, drawing, love note or idea. If you forgot to pay your deposit click here to continue payment of your deposit.
3. What is a resin?
ANSWER: Below is an example of a wax resin sample of your custom art to review and approve.
4. What is a 3D render?
ANSWER: Below is an example of a 3D render of your custom art.
5. How Doodles to Jewels process work?
ANSWER: Please refer to the three simple steps at the Doodles to Jewels page.
You can choose the type of jewelry you want to transform your doodle into: ring, pendant, necklace, earrings, key chain etc.
6. What kind of metals can I choose from?
ANSWER: Gold - 10K,14K,18K available in yellow, white and rose gold an Sterling Silver.
7. What type of jewelry can I customize?
ANSWER: You can choose from a bracelet, ring, necklace and earrings.
8. What do I do after I submit my Doodles to Jewels submission?
ANSWER: Upon submission, you'll receive an email with additional instructions, reminders, and next steps. You will also need to submit a nonrefundable deposit of $119. We cannot proceed until a deposit has been secured.
9. What happens after I've approved the quote?
ANSWER: Once you have approved the quote we will begin production and your one-of a-kind jewelry will be shipped to you within 10 -14 business days.
10. What if I don't know my ring size?
ANSWER: Send us an e-mail at firstname.lastname@example.org with the title "Ring Sizer" and provide us your name and address and we will send you a complimentary ring sizer via USPS.